top of page
KEEPING IT
KONTAINED
If you have questions…
We have the answers.
Please be sure to review all of our frequently asked questions to ease any of your concerns. Happy Kontaining!
How soon can I schedule?
Luxury Organization sessions are typically scheduled 3-4 weeks in advance, to properly procure and source all items needed for your session.
Sessions are scheduled as soon as your Client
Consultation & Invoice for your session have been completed.
Unpacking Sessions & Pre-Move Decluttering can be scheduled at an earlier date.
How long is each session?
Sessions are scheduled based on the number of hours you are willing to invest in. All sessions have a minimum of 3 Hours. Any remaining time will rollover to a future session.
Will you organize while I am away?
For best practices it is important that the client is present within the home while each session takes place.
It is especially important that you are present to determine which items you would like to donate, dispose, or kontain.
Are there multiple organizers?
We have 1 or more organizers per session depending on the size of the space, the amount of clutter, or the nature of the project.
We are able to be more effective and get projects done in less time by using multiple organizers.
What happens to my donations?
At the beginning of the organization process we will refer you to companies that will haul away unwanted items, trash, or donations at little or no cost.
This way once all organization and decluttering is complete you are able to relax and enjoy your new space. We do not personally transport any donations or trash away from your home.
Do you offer installation services?
We do not personally perform any *permanent*
installations such as cabinetry, shelving, or any interior design.
However, we work closely with companies that will provide
these services for you at your request.
We do assemble faux items such as cubical storage, select items from Ikea, Amazon, & Target, We refer contractors for items that may need to be mounted .
How are sessions paid?
Due to limited availability, all clients must pay for their organization session before reserving a date on our calendar.
Do you charge for travel?
Yes, there is an additional fee that is always included for out of state travel & lodging. We also charge for any area outside of our primary service areas.
What are your rates per session?
Our services are charged at an hourly rate.
The overall cost of your session will be determined during your
Client Consultation once the space has been viewed. We can then determine the session type, as well as the number of organizers that will be needed to swiftly complete your project.
Do you take photos and videos?
Yes, we always take photos and videos from the beginning to end of our sessions.
However, there will be no personal information or images of you posted online as each client will remain anonoymous.
What payment methods do you take?
We accept most credit and debit card payments
through Square within the Client Portal
However, if for any reason additional hours are added during the session, payment will be received via our Zelle Business Account.
How long does it take to complete each space?
Each client's situation is different.
We factor in things such as the size of each space, your personal pace, your decision making abilities, the amount of things within your space, and a number of other important factors.
Do you provide refunds?
In order to provide high quality service to our clients we work on a tight appointment based schedule.
Keeping It Kontained does not provide refunds, as all sales are final. However, we are always happy to accommodate you by rescheduling you for a future session.
What should I do if I need to cancel?
Please be courteous and contact Keeping It Kontained within 48- before your appointment in order to reschedule.
We will be happy to accommodate you by rescheduling you for the next available date on our calendar.
bottom of page