If you have questions…
We have the answers.

Please be sure to review all of our frequently asked questions to ease any of your concerns. Happy Kontaining!

How Soon Can I Schedule?

Sessions are scheduled as soon as your Client Consultation & Invoice for your session have been completed.

All sessions are scheduled 3-4 weeks in advance, unless there is an available opportunity to get you scheduled earlier.

How Are Sessions Paid?

All sessions are paid in full.
Client's must pay 100% of the session and product cost in order to schedule a session on our calendar.

What Happens Following A Client Consultation?

After the Client Consultation be sure to view the

Client Portal as we will be uploading important documents and questionnaires to view, sign, and approve for your upcoming session.

Allow 7 Business days for us to review your space

and source materials for your session.

How Long Does It Take To Complete A Space?

Each client's situation is different.

We factor in things such as the size of each space, your personal pace, your decision making abilities, the amount of things within your space, and a number of other important factors.

How Long Is Each Session?

Small Spaces are scheduled at a minimum of one session with a minimum of 4 Hours..

Larger Spaces are scheduled at a minimum
8 Hours. This may be scheduled as two 4 Hour Sessions.

Will You Organize While I Am Away?

For best practices it is important that the client is present within the home while each session takes place.

It is especially important that you are present to determine which items you would like to donate, dispose, or kontain.

Do You Offer Moving Services?

Currently we only provide unpacking services where we unpack, organize, and set your home up for success.

Do You Offer Installations Services?

We do not personally perform anypermanent installations such as cabinetry, shelving, or any interior design.

However, we work closely with companies that will provide these services for you at your request.

We do assemble faux items such as cubical storage, select items from Ikea, Amazon, & Target, We refer contractors for items that may need to be mounted .

Do You Take Photos & Videos?

Yes, we always take photos and videos from the beginning to end of our sessions.

However, there will be no personal information or images of you posted online as each client will remain anonoymous.

What Are Your Rates Per Session?

Our services are charged at an hourly rate.
The overall cost of your session will be determined during your client consultation.

As we determine the number of organizers we will use to complete the project, the number of hours needed, and other factors.

Are There Multiple Organizers?

We have 3 or more organizers per session depending on the size of the space, the amount of clutter, or the nature of the project.

We are able to be more effective and get projects done in less time by using multiple organizers.

What Payment Methods Do You Take?

We accept most credit and debit cards through
Square within the Client Portal. We do not accept
Cash Payments or Cash Tips for our sessions.

However, if for any reason additional hours are added(if the schedule permits) during the session, payment will be received via cash only.

What Happens To My Donations?

At the beginning of the organization process we will refer to companies that will haul away unwanted items, trash, or donations at little or no cost.

This way once all organization and decluttering is complete you are able to relax and enjoy your new space. We do not personally transport any donations or trash away from your home.

Do You Charge For Travel ?

Yes, there is an additional fee that is always included for out of state travel and any areas outside of our primary service areas.

What Should I Do If I Need To Cancel?

Please be courteous and contact Keeping It Kontained within 48- before your appointment in order to reschedule.

We will be happy to accommodate you by rescheduling you for the next available date on our calendar.

Do you provide refunds?

In order to provide high quality service to our clients we work on a tight appointment based schedule.

Keeping It Kontained does not provide refunds, as all sales are final. However, we are always happy to accommodate you by rescheduling you for a future session.

If you have questions… We have the answers.