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If you have questions… 
          We have the answers.

Please be sure to review all of our frequently asked questions to ease any of your concerns. Happy Kontaining!

What happens following a Client Consultation?

Once you've scheduled a session, please be sure to view

your email to retrieve your log in to the Client Portal. We will upload important documents and questionnaires to be viewed, signed, and approved for the upcoming session. 

 

Allow 7 Business days for us to review your space, space plan,

and source materials for your session.

How long is each session?

Sessions are scheduled based on the number of hours you are willing to invest in. All sessions have a minimum of 4 Hours. Any remaining time will rollover to future session. 

How soon can I schedule?

Sessions are scheduled as soon as your Client Consultation
& Invoice for your session have been completed. 

Organization sessions are typically scheduled 3-4 weeks in advance, to properly procure and source all items needed for your session.

Unpacking Sessions can be scheduled at an earlier date. 

What are your rates per session?

Our services are charged at an hourly rate. The overall cost of your session will be determined during your Client Consultation.

We will review the selected space to determine the session type and hours needed to complete the
 project or selected space, Following the Client Consultation we will send you an invoice with for the hours needed for your session, along with an estimated product cost. 
 

Do you offer moving services?

Yes, we provide :

Light packing - downsizing items in your home and packing them for storage before your house goes on the market


Unpacking - unpack, organize, and set your home up for success

Move Management - overseeing the entire moving process and coordinating the move with your moving company


 

Do you charge for travel?

Yes, there is an additional fee that is always included for out of state travel and any area outside of our primary service areas. 

What payment methods do you take?

We accept most credit and debit card payments through
Square within the Client Portal. 

However, if for any reason additional hours are added during the session, payment will be received via our 
Zelle Business Account. 

Will you organize while I am away?

  For best practices it is important that the client is present within the home while each session takes place. 

It is especially important that you are present to determine which items you would like to donate, dispose, or kontain.

How are sessions paid?

  All sessions are paid in full. Client's must pay for the session and all product cost in order to schedule a session on our calendar. 

Do you take photos and videos?

Yes, we always take photos and videos from the beginning to end of our sessions. 

However, there will be no personal information or images of you posted online as each client will remain anonoymous. 

Do you offer installation services?

We do not personally perform any *permanent*
installations such as cabinetry, shelving, or any interior design. 


However, we work closely with companies that will provide
these services for you at your request.

We do assemble faux items such as cubical storage, select items from Ikea, Amazon, & Target, We refer contractors  for items that may need to be mounted .

Are there multiple organizers?

We have 1 or more organizers per session depending on the size of the space, the amount of clutter, or the nature of the project. 

We are able to be more effective and get projects done in less time by using multiple organizers. 

How long does it take to complete each space?

Each client's situation is different.
 
We factor in things such as the size of each space, your personal pace, your decision making abilities, the amount of things within your space, and a number of other important factors.

Do you provide refunds?  

In order to provide high quality service to our clients we  work on a tight appointment based schedule. 

Keeping It Kontained does not provide refunds, as all sales are final. However, we are always happy to accommodate you by rescheduling you for a future session.

What happens to my donations?

At the beginning of the organization process we will refer you to companies that will haul away unwanted items, trash, or donations at little or no cost.
 
This way once all organization and decluttering is complete you are able to relax and enjoy your new space. We do not personally transport any donations or trash away from your home. 

What should I do if I need to cancel?

Please be courteous and contact Keeping It Kontained within 48- before your appointment in order to reschedule. 

We will be happy to accommodate you by rescheduling you for the next available date on our calendar.

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