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If you have questions…
We have the answers.
Please be sure to review all of our frequently asked questions to ease any of your concerns. Happy Kontaining!
How Soon Can I Schedule?
Sessions are scheduled as soon as your discovery call, consultation, & payment have been completed.
How Long Is Each Session?
Each client is scheduled at a
minimum of 2 sessions.
Each session is scheduled at a minimum of 4 Hours.
How Long Does It Take To Complete Each Space?
Each client's situation is different.
We factor in things such as the size of each space, your personal pace, your decision making abilities, the amount of things within your space, and a number of other important factors.
What Are Your Rates Per Session?
The overall cost is based on the
number of organizers we select to complete each project, the number of hours selected for the project, and market/location.
Do You Offer Moving Services?
We do not offer moving/packing services.
However, we do offer services to unpack from a move, organize, and set up your home once your selected moving company has delivered your belongings.
We also offer project management services, to oversee the entire process of your move from beginning to end for a smooth transition.
What Happens To My Donations?
At the beginning of the organization process we will refer to companies that will haul away unwanted items , trash, or donations at little or no cost.
This way once all organization and decluttering is complete you are able to relax and enjoy your new space. We do not personally transport any donations or trash away from your home.
Will You Organize
While I Am Away?
We only do sessions while you are present in the home.
Although, we do sort through the items for you to make the process easier for you. It is especially important that you are present to determine which items you would like to donate, dispose, or kontain.
Are There Multiple Organizers?
We have 3 or more organizers per session depending on the size of the space, the amount of clutter, or the nature of the project.
We are able to get projects done in less time by using multiple organizers.
What Payment Methods Do You Take?
We accept most credit and debit cards through Square.
Do you provide refunds?
As we provide high quality service and work on a tight appointment based schedule we do not provide refunds.
Do You Offer Installations Services?
Keeping It Kontained
does not personally perform any installations such as cabinetry, shelving, or any interior design.
However, we work closely with companies that will provide these services for you at your request.
Do You Take Photos & Videos?
Yes, we always take photos and videos from the beginning to end of our sessions.
However, there will be no personal information or images of you posted online as each client will remain anonoymous.
Do You Charge For Travel ?
Yes, there is an additional fee that is always included for out of state travel and any areas outside of our primary service areas.
What Should I Do If I Need To Cancel?
You must contact Keeping It Kontained within 48- before your appointment in order to reschedule. We will be happy to select a new date for you.
Keeping It Kontained does not provide refunds. All sales are final.
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